Covid-19 Contingency Plan

In view of the current context relating to the Covid-19 pandemic, which concerns us all as individuals and citizens, Banco Finantia has been developing measures to ensure that the interests of its customers and employees continue to be properly safeguarded, under any circumstances.

In this context, a specific Contingency Plan was implemented, in order to guarantee the normal operation and the safety and well-being of our customers and employees.

We opted for a proactive prevention approach, which includes, among other measures, the redistribution and temporary division of teams in the workplace, the use of teleworking, the cancellation of trips and events, the strengthening of the sanitation of common spaces and contact surfaces, the reduction of internal and external meetings to those strictly necessary, the daily renewal of air, the distribution of protective materials (masks, hand gel), and a quarantine protocol in contagious situations, with a isolation.

During this period, Banco Finantia will continue to work actively, albeit under the conditions naturally imposed by this situation. So, if you need to contact us, we suggest that you do so according to the recommendations of the DGS:

• Give preference to using digital or telephone to speak to your Personal Banker or, alternatively, Banco Finantia's Central Service;
• You can check balances and order transfers, in complete safety and comfort, through the FinantiaNet Homebanking service. If you do not have an active registration yet, please contact us. We will be happy to assist you if necessary;
• Visit Banco Finantia's branches only in cases of absolute necessity, especially if you are part of a risk group (the elderly, people with chronic diseases or with a weakened immune system).